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Unified communications (UC, UCaaS) are a modern solution for business owners considering simplifying their businesses and increasing employee productivity. Let’s review how it benefits your business.
Unified Communications: The Future of Business Communication
Providing high-quality communication channels is crucial for any company. It promotes cross-department collaboration and the faster exchange of ideas.
Legacy phones are no longer suited for modern communication needs, and many business owners turn to unified communications (UC) as a solution. But what exactly is UC?
Continue reading to discover the main concepts of unified communications (UCaaS) and how you can join the ranks of many of our Portland and Vancouver area customers to help your business succeed.
WHAT IS UNIFIED COMMUNICATIONS?
Unified communications (UCaaS) is an all-in-one platform that combines phone, video, screen sharing, chat, and file management into one space. It operates in the cloud, making it easily accessible to all team members with an internet connection.
But why should anyone consider switching to unified communications?
There are several reasons, but the most crucial one is this: Business leaders who adopt it can directly impact their business every day, enabling employees to interact more seamlessly.
Let’s break it down into five key features of this model that can help you scale your business.
THE FIVE FEATURES
FEATURE ONE: MOBILITY
With unified communications, employees stay connected anytime, anywhere, whether in the office or working remotely. They can chat, receive VoIP calls, and more, all through the system.
FEATURE TWO: CONFERENCING
Conferencing tools are always at your fingertips. You can host video or audio calls with colleagues or customers from different locations.
FEATURE THREE: UNIFIED MESSAGING
This feature allows team members to handle various message types (e.g., chat and SMS) using a single tool.
FEATURE FOUR: FAX SUPPORT
Faxes sent through unified communications are delivered directly to users’ mailboxes, making it easier to manage communications.
FEATURE FIVE: PRESENCE
Presence lets users see each other’s availability—whether online, busy, or away—making it easier to connect at the right time.
HOW UCAAS HELPS BUSINESS LEADERS
At Svetek, we’ve helped many Northwest customers realize the benefits of unified communications. Let’s discover the main advantages below:
GREATER TEAM PRODUCTIVITY
A business owner needs to boost their team’s workflow and eliminate bottlenecks. Unified communications make it easier for team members to save time on tasks, including:
- Faster file sharing, reducing email threads for teamwork
- Receiving calls from any location
- Receiving voicemails and faxes directly in email
- One-click video meetings for emergencies
Teams with access to such technologies can complete more tasks in less time, eliminating communication challenges.
REDUCED COMMUNICATION COSTS
Traditional phone systems and on-site communication tools often exceed your IT budget. On the other hand, unified communications rely on the internet for all activities, reducing the need for server and hardware infrastructure.
Unified communications make it easy to add new users through an intuitive dashboard without the need for service calls. Additionally, costs remain predictable each month with no surprises.
SUPERIOR CUSTOMER SERVICE
Whether or not a company is successful depends greatly on the quality of its customer service. Unified communications make it easier for employees to provide excellent service, regardless of location. All chats, incoming calls, and emails are visible from any device.
Managers receive valuable information from VoIP system reports, enabling them to make timely adjustments. Additionally, connecting your CRM software to the platform ensures better customer interactions.
ENABLED REMOTE WORKFORCE
Many companies have transitioned to remote work in recent years due to the pandemic and other global challenges. Unified communications provide all the necessary tools for remote workers to access the network and features with just an internet connection.
IMPROVED ORGANIZATIONAL AGILITY
When you increase your team’s productivity, your entire organization benefits. Organizational agility reflects the strategic value of unified communications, helping you streamline workflow and improve business outcomes.
ENHANCED SECURITY
Security is crucial for every business. Unified communications enhance security by integrating all applications into a single platform. It makes it easier for your IT team to apply security policies and manage updates across all apps.
ACHIEVING THE POWER OF UNIFIED COMMUNICATIONS
Streamlining processes within an organization is essential for improving employee performance. Unified communications help you achieve that by enhancing customer experiences and boosting team efficiency.
UCaaS enables employees to make calls, host meetings, send emails, receive faxes, and chat all within a single platform.
Want to learn more about implementing unified communications or VoIP for your business? Contact us today!